Effective Date: <>
governs the information collection, use and sharing practices of MBS Direct,
LLC ("MBS") with respect to this website.
- We, our and us means MBS, the operator of this website.
- You and your means you, the person visiting this website.
- Personal information means the following information about you that
we collect: name, mailing address, billing address, e-mail address, telephone
number, credit card information and any other information collected or stored
in conjunction with your name. Personal information does not include aggregate
information about our customers in which your identity cannot be discerned.
- Contractor means a third party that is not owned or controlled by
MBS, but that has been retained to provide certain services for us, on our
behalf or through our website(s).
Collection and Use of Information
- The Purpose for Collecting and Use of Your Information. We collect
personal information and other information from you, and about you, to provide
you with products and information that you request, to send you news and
information about our company, products and services, to diagnose problems with
our computer systems and administer our website, and to enhance your online
experience, as described in greater detail below.
- The Sources from Which We Collect Information and Use of Such
- Your Submissions. We collect personal information that you provide
to us when you register for an account, Promotion (defined below) or other
program on our website, place or commence an order, e-mail us or call us.
- Collection from Educational Institutions. In some situations MBS has
agreed to provide services to educational institutions including, among other
services, making available books and other course materials to those
educational institutions' students. In such situations, the educational
institution may provide MBS with personal information about you (for example,
your student e-mail address) so that we can send you news and information about
our company, products or services.
- Automatic Collection. We automatically receive certain types of
information whenever you interact with us through our website. For example,
when you visit the site, our systems, or those of our service providers, may
automatically recognize your IP address(es), domain name and general location,
a unique identifier for your Internet-enabled device, date and time of visits, the
type of browser you use, the website from which your visit originated, the
website you visit after leaving our website, page visits, time spent on web
pages, the advertisements clicked on or scrolled over and other data. Below we
describe certain information collected, and the actions and technologies that
facilitate the collection of such information, in greater detail.
We may use the information
described above to operate the website and to provide general statistics
regarding the use of the website, to analyze and develop our business strategy
and to determine how you found out about us, your interests regarding our
products and services and how to improve our website or in creating marketing
programs for you and others. To accomplish all this, and also to allow us to
offer our customers streamlined ordering and other useful features, we, as do
many websites, use and allow our third-party advertising companies, software
vendors, fulfillment companies and contractors to use the technologies listed
above and other similar technologies ("Tracking Technologies"). WE HAVE NO
RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION OR OTHER
ACTIVITIES OF THIRD PARTIES. In some cases, we may link information that is
not personal information and which was automatically collected through Tracking
Technologies with certain of your personal information.
Your "IP Address" is a number that is automatically assigned to your computer
by your Internet service provider whenever you are on the Internet. When you
view pages of our website, our servers may record or "log" your IP Address and
sometimes your domain name and general location.
You may be visiting our website from your mobile device, such as a mobile phone
or tablet. Certain mobile service providers uniquely identify mobile devices
and we or our third-party service providers may receive such information if you
access our website through mobile devices. Some features of the website may
allow for the collection of mobile phone numbers, and we may associate that
phone number to mobile device identification information. Furthermore, some
mobile device providers operate or offer systems that can pinpoint the physical
location of a device that uses the provider's service. Depending on the
provider, we or our third-party service providers may receive this location
If you receive e-mail from us, we may use certain tools to capture data, including
when you open our message, click on any links or banners it contains and/or
make purchases. Certain e-mail messages may also contain tracking pixels or
similar technologies, which collect and provide us with information while you
are on our website.
Our website uses "cookies" to customize your shopping experience or to keep track
of your shopping cart. Cookies make web surfing easier for you by saving your
customer identification information (i.e., username, password, shopping cart
information, user preferences, etc.) while you are at our website. Cookies also
track where you travel on our website and what you look at and purchase, and
where you go after you leave our website. When you visit our website again, the
cookie allows the website to recognize your browser and customize your experience.
being sent. However, some website features or services may not function
properly without cookies.
Clear GIFs/Tracking Pixels.
A clear GIF or tracking pixel is typically a one-pixel,
transparent image (although it may be visible) located on a web page or in an
e-mail or other type of message, which is retrieved from a remote site on the
Internet enabling the verification of a person's viewing or receipt of a web
page or message.
- Information from Other Sources. We may obtain information about you
from outside sources and combine it with your account information. For example,
we may purchase demographic and other marketing information from third parties
to help us better serve you or inform you about products or services that we
think will be of interest to you. We sometimes receive updated delivery and
address information from our shippers or other sources so that we can correct
our records and deliver your next purchase or communication more easily.
Finally, we may also purchase lists containing your personal information (e.g.,
address, phone number, e-mail address) for advertising and marketing purposes.
Your Ability to Opt Out from Receiving Certain Communications from MBS
At any time you may choose to opt
out from receiving marketing communications from us. You can opt out of
receiving such communications by clicking on an "opt-out" link
provided at the bottom of an e-mail that you receive from us, or by calling our
Customer Service Department at <>. Your request will be handled
promptly, although you may still receive marketing communications that were
already in process prior to receipt of your request. Additionally, we may
continue to send you communications relating to your orders, technical matters
MBS's Ability to Share your Personal Information
- Generally. We do not rent, sell or share personal information about
you with other people or companies except in the situations described below.
- Sharing Your Information with Our Contractors. From time to time we
may share personal information with contractors that provide us with services.
We may share information provided by you directly or through Tracking
Technologies with contractors that provide support services to us such as our
e-commerce software vendor, fulfillment companies, transaction processor,
printer, mailing house, or web host or with companies that help us market,
distribute, or sell our products and services. We also may share information
provided by you to contractors that conduct research and analysis concerning
the people who request information from us. We also may share your personal
information with contractors that provide a service directly to you through our
website. These contractors may need information about you in order to perform
their functions. HOWEVER, A CONTRACTOR
PROVIDING A SERVICE DIRECTLY TO YOU THROUGH OUR WEBSITE MAY COLLECT PERSONAL
INFORMATION AND OTHER INFORMATION DIRECTLY FROM YOU. SUCH CONTRACTOR MAY HAVE
OR LIABLE FOR THE ACTS OR OMISSIONS OF SUCH CONTRACTOR.
Sharing Your Information with Advertisers. We may participate in
behavioral-based advertising. This means that we or a third party may use
Tracking Technologies to collect information about your use of our website or
other internet usage so that they can provide advertising about products and
services tailored to your interest. That advertising may appear either on our
website, or on other websites. We also may share traffic and transaction
information with business partners and advertisers on an aggregate and
We currently use Google and Adobe for analytics, marketing, and advertising
network services. These services provide us with aggregated information about
our visitors. If you would like to opt-out of behavioral-based advertising, or
analytics through these services you may opt-out by following the instructions
at the following sites:
- Sharing Your Information with Publishers. In some instances, we may
share your personal information with the publisher, copyright holder or author
of the products you purchase from us. These parties may use your information to
send you updates, corrections or other information related to those materials.
- Sharing Your Information with Educational Institutions. We may share
your personal information with any educational institutions to which you
indicate that you belong and with which we have a contractual obligation. The
educational institution may use your personal information to verify that you
have obtained books and other course materials required for a particular
course. The educational institution may also use your personal information to
verify that MBS is in compliance with any agreements between MBS and the
- Share Links. We may use third-party advertising companies to serve
ads when you visit our website. The website also may contain links to other
websites that are not under our control. These links may include the use of
so-called "share links." A "share link" is a button and/or text link appearing
on our website that enables the launch of a sharing mechanism whereby you can
post links to, and content from, the website onto social networking websites
such as Facebook, Twitter or Pinterest. The privacy policies of other website
urge you to read the privacy statements of each and every website you visit and
to contact the third-party website operators or advertisers directly if you
have any questions or concerns about their data collection or privacy policies.
WE HAVE NO CONTROL OR INFLUENCE OVER THE PRIVACY PRACTICES OF SUCH OTHER
WEBSITES AND ADVERTISERS AND WE DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY
FOR ANY THIRD-PARTY WEBSITE OPERATORS' OR ADVERTISERS' DATA COLLECTION
PRACTICES, THEIR FAILURE TO ABIDE BY THEIR PRIVACY POLICIES OR THE CONTENT OF
ANY THIRD-PARTY WEBSITES.
- Sharing Your Information with Law Enforcement. We fully cooperate
with reasonable requests for information from law enforcement agencies. As a
result, we reserve the right to report to law enforcement agencies any
activities that we reasonably believe to be unlawful, or that we reasonably
believe may aid a law enforcement investigation into unlawful activity. In
addition, we reserve the right to release your personal information to law
enforcement agencies if we determine, in our sole judgment, that either you
have violated our policies, or the release of your information may protect the
rights, property or safety of MBS, you or one of our other customers.
- Sharing Your Information as Permitted by Law. We may disclose
personal information when we believe disclosure is appropriate to comply with
the law or protect the rights, property or safety of ourselves or others; when
it is necessary to identify or contact you in connection with, bring or defend
legal action against persons or entities that we believe may be causing harm to
you, our company or third parties; and, when necessary, to protect or defend
our rights or property.
- Sharing with Affiliates and Successors. We may share personal
information with our parent, subsidiary and sister companies (collectively,
"Affiliates"), and they may use such information to market to you, so long as
personal information to any actual or potential successor-in-interest of ours,
such as a company that is seeking to acquire us, the website, or the business
and activities carried on via the website.
- Contests, Sweepstakes and Promotions. Occasionally, we may run a
promotion such as a sweepstakes or a contest (a "Promotion"), and you will be
given the opportunity to enter by filling out an entry form, or in some cases,
you may be automatically entered by using a designated type of credit card when
placing an order in store, online or via phone. Your entry information may be
shared with third parties for the limited purposes of administering the
sweepstakes and selecting a winner(s) and may be used to notify you in
connection with the sweepstakes or contest and to verify your identity. Some
Promotions may have one or more co-sponsors, and you may also be asked upon
entry to consent to receive future communications from such co-sponsors. In the
event your consent is indicated, the information from your entry will be shared
with the co-sponsors. IN THOSE
SITUATIONS, THE THIRD PARTIES WILL HAVE THE RIGHT TO USE YOUR INFORMATION FOR
THEIR OWN PURPOSES, IN ACCORDANCE WITH THEIR OWN POLICIES, AND WE ARE NOT
RESPONSIBLE FOR HOW CO-SPONSORS MAY USE YOUR INFORMATION. In all events,
we will make it clear to you in the entry, order or registration form, before
you submit it, whether you are consenting to receive information from any third
party, and you will be given the opportunity to opt not to receive such
information at the time you submit your entry, order or registration.
Security of Your Information
- We have reasonable and
appropriate physical, electronic and procedural security safeguards to protect
and secure the information we collect. Nonetheless, no data transmission over
the Internet can be guaranteed to be 100% secure. Therefore, we cannot
guarantee the security of any information you transmit to or from our website,
and you do so at your own risk.
- Our website uses Secure Sockets
Layer (SSL), a protocol used to encrypt data during transmission over the
Internet. SSL technology is the industry standard for secure online
- ALTHOUGH WE WILL TAKE REASONABLE
SECURITY PRECAUTIONS TO PROTECT THE PERSONAL INFORMATION COLLECTED FROM AND
STORED ON THE SITE, BECAUSE OF THE OPEN NATURE OF THE INTERNET, WE CANNOT
GUARANTEE THAT PERSONAL INFORMATION STORED ON OUR SERVERS, TRANSMITTED TO OR
FROM A USER, OR OTHERWISE IN OUR CARE WILL BE ABSOLUTELY SAFE FROM INTRUSION BY
OTHERS, SUCH AS HACKERS. ACCORDINGLY, WE DISCLAIM ANY LIABILITY FOR ANY THEFT
OR LOSS OF, UNAUTHORIZED ACCESS OR DAMAGE TO, OR INTERCEPTION OF ANY DATA OR
COMMUNICATIONS. BY USING THE WEBSITE, YOU ASSUME THESE RISKS.
Unauthorized Access of Your Information
In the event that your personal
information is accessed by an unauthorized individual, we will conduct an
investigation to determine if there is a reasonable possibility that personal
information has been, or will be, misused. In the event that we determine that
misuse is reasonably possible, we will notify you of the unauthorized access
unless a law enforcement agency believes that such notification may interfere
with a criminal investigation. Notification of such an event may be given to you
by e-mail, writing or telephone.
Editing Your Personal information
Once you have provided personal
information to us, we may store and maintain that information indefinitely. You
may review and edit certain profile information online by logging into your account
and accessing the "My Profile" or "My Account" page, where you will be able to
edit your information. Additionally, you may contact us using the contact
information below and we will edit or delete your information except as
prohibited by law.
Collection of Information from Children
We do not direct this website at
children; we direct the website to adults that may purchase children's books
and other materials. We do not seek information from children.
Your personal information will be
stored and processed on our computers in the United States of America. The laws
on holding personal information in the United States of America may vary and be
less stringent than laws of your state or country. For example, if you are
located in the European Union or other regions with laws governing data
collection and use that may differ from U.S. law, please note that we may
transfer information, including personal information, to a country and
jurisdiction that does not have the same data protection laws as your
jurisdiction. If you object to your personal information being transferred or
used in this manner, please do not register with or use the website.
Our website, or our e-mails, may
link to non-MBS websites. It is also possible that non-MBS websites or e-mails
may link to our website. We are not responsible for the content or the privacy
practices employed by any third-party websites. We encourage you to read the
privacy policies of these websites before transmitting any personal
Do Not Track Signals
Some web browsers and devices permit you to broadcast a preference that you
not be "tracked" online. At this time we do not modify your experience based
upon whether such a signal is broadcast.
We reserve the right to modify or
amend this policy at any time by posting the revised policy on our website, so
we encourage you to review the policy periodically. Any material changes in how
we collect, use or share your personal information will only affect the
information we collect after the effective date of the change to our policy,
unless we obtain your consent otherwise.
Questions or Comments
If you have any questions or